Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
Quiet-voyage ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quiet-voyage.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We may collect personal identification information that you voluntarily provide to us when you:
- Fill out our contact or enquiry forms
- Request a quote for our services
- Subscribe to our newsletter
- Communicate with us via email
This information may include:
- Name
- Email address
- Postal address
- Details about your garden and service requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on those pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process and manage your service bookings
- Send you service-related communications
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent to process your data
- Contract: Where processing is necessary to fulfil a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests
- Legal obligation: Where we are required to process data by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enquiries that do not result in a service agreement, we typically retain information for up to 24 months.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with:
- Service providers who assist in our operations (subject to confidentiality agreements)
- Legal authorities when required by law
- Professional advisers such as accountants or legal counsel
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request transfer of your data to another party
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: [email protected]
Address: Quiet-voyage Garden Services, Unit 7, Greenfield Business Park, Thornbury Lane, Guildford, Surrey, GU2 8RP
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).