GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

Quiet-voyage is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains your rights and how we fulfil our obligations as a data controller.

Data Controller Information

Quiet-voyage acts as the data controller for personal information collected through this website and in connection with our services. This means we determine how and why your personal data is processed.

Contact details:

Quiet-voyage Garden Services
Unit 7, Greenfield Business Park
Thornbury Lane
Guildford, Surrey, GU2 8RP
Email: [email protected]

Your Rights Under GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request". We will provide this information free of charge within one month of receiving your request.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will respond to such requests within one month.

Right to Erasure

Also known as the "right to be forgotten", you can request that we delete your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose for which it was collected
• You withdraw your consent (where consent was the legal basis for processing)
• You object to the processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restriction of Processing

You can request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful but you do not want us to delete it.

Right to Data Portability

Where we process your data based on consent or contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to processing for direct marketing, we will stop processing your data for that purpose immediately.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. We do not currently use automated decision-making in our services.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month. Occasionally, we may need to extend this period by up to two months if your request is complex or you have made multiple requests.

Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless overridden by your data protection interests or fundamental rights
• Legal Obligation: Where processing is necessary for us to comply with the law

Data Security Measures

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular assessment and evaluation of our security measures
• Staff training on data protection and security
• Access controls limiting who can access personal data
• Secure storage of physical documents containing personal data

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

International Data Transfers

We do not routinely transfer personal data outside the United Kingdom. If we do need to transfer data internationally, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Data Protection Impact Assessments

Where processing operations are likely to result in a high risk to the rights and freedoms of individuals, we conduct Data Protection Impact Assessments to identify and minimise data protection risks.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.